Customer Service Representative

Company Background and Location

If you have a passion for the outdoors and would like to help develop impactful new outdoor gear, Insight 2 Design just might be a good fit.

Insight 2 Design is a unique, outdoor products company with big industry influence and market share. We invent, innovate, design, manufacture and market outdoor products for some of the world’s largest outdoor brands.

Growth has been fast and consistent since our founding in 2012. Our work environment reflects this, as our team has a fast-paced “get stuff done” attitude with a casual work atmosphere.

Our office location offers great access to amenities like shops, restaurants, gyms, a running/biking trail and parks to support a healthy work-life balance.

Our team is passionate about creating exciting outdoor products to bring to the market.

Leaders and Staff

Insight 2 Design’s two principal founders and several senior leaders have been with the company since our founding. Successful candidates will be energized by hands-on learning and you will be supported in your training with formal and ad-hoc mentoring from senior leadership. We’re equally excited about growing future business rock stars as we are creating amazing outdoor gear.

Our managers and staff are all used to hands-on learning and learning by experience. We are a company that likes to throw new individuals into the action, allowing them to learn quickly with guidance so they don’t get lost along the way. More than three quarters of our leaders have been at the company since its existence, and they truly enjoy the mentoring future leaders.

Position Description

Job Title / Type: Customer Service Representative / Full Time/ Temp to Hire

Location: Overland Park, KS

Position: The Customer Service Representative will assist the team by handling inbound and outbound calls and providing support to consumers with product defects and other related issues. This position will also assist the warehouse specialist on a daily basis.

Direct Supervisor: Kori Weatherspoon

Responsibilities:

  • Responds to customer service phone calls, emails, instant messages

  • Capable of identifying customer issues and providing resolutions

  • Records all customer service claims and correspondence into Zendesk database software

  • Prepares product or service reports by collecting and analyzing customer information

  • Contributes to team effort by accomplishing related results as needed

  • Assists in maintaining clean and organized warehouse

  • Ensures merchandise is mailed out to customers in a timely manner

  • Assists with organizing and restocking inventory

  • Any additional tasks required by administrator

Skills/Qualifications:

  • Ability to communicate clearly and professionally with customers and coworkers

  • High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

  • High level of ownership, accountability and initiative

  • Strong organizational and problem-solving abilities

  • Clear and effective written and verbal communication and strong interpersonal skills

  • Strong computer proficiency and comfortable learning new computer applications

  • Needs to have "thick skin" and be able to handle complaints, even when customers are unpleasant

  • Outdoor/Camping Market Knowledge a plus

Requirements

In order to perform the responsibilities of this positions, candidates must fulfill the below requirements:

  • Legal authorization to work in the US

  • College Degree Preferred, not required

  • 2+ Inbound and Outbound customer service experience

  • Proficient computer skills and knowledgeable in Microsoft Suite (Word, Excel, PowerPoint and Outlook)

 

This is a temp to hire position.